About unsatisfactory products
If you are not satisfied with your purchase, you can return it within 3 days from its delivery date to receive a refund of your purchase minus the shipping fees or an exchange. You will have to pay the shipping fees both ways if the reason is not related to our mistake. Please ensure to return the item with its original packaging and in the same conditions in which you received it.
3 days product guarantee
Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
1. Within 3 days of receiving the product contact us on call/email with a photo or video explaining the issue and whether you want a refund or replacement.
2. We will review the claim and contact you if we need more information.
3. If approved, we will refund or resend the item, you may also be asked to return the product.
Where do I send returns?
All products must be returned to the warehouse they were dispatched from.
Spare Parts/Repair Service
If the product you received is defective or not working, you can contact us to have the whole item or its spare parts repaired. Please note that if the damage is caused by an incorrect or improper use, you might be charged a certain sum for this service.