Our product will be delivered in 8 to 30 days(Maximum), And the product returns only when the product received is damaged, defective or wrong item delivered. If you received seal tempered product, Kindly refuse or not to accept the products.
Goods came in damaged condition
You shall provide the order number, pictures, video or other proof within three(3) working days (from the date when you receive the product) and etnasasta.com will deal with this after receiving sufficient evidence. All returns, exchanges or refunds shall be based on the confirmation and approval of etnasasta.
How to cancel the Order?
If you placed an order and wants to cancel the order then etnasasta.com is easy to accept the return if the product is not shipped. Generally, we are shipping the product in maximum 24hrs. When your order is shipped, we are not to accept your cancel request.
If you want to cancel the product from your side then, Login into the account- > MY ACCOUNT -> Orders- > Cancel. After that, we are received your cancelation request.
About unsatisfactory products
If you are not satisfied with your purchase, you can return it within 3 days from its delivery date to receive a refund of your purchase minus the shipping fees or an exchange. You will have to pay the shipping fees both ways if the reason is not related to our mistake. Please ensure to return the item with its original packaging and in the same conditions in which you received it.
How to change the shipping/Billing address in order?
You can change the shipping/Billing address before order shipment. Once the ordered will be shipped, etnasasta is not to allow to change the shipping address. Generally, we are shipping the product in maximum 24hrs.
3 days product guarantee
Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
1. Within 3 days of receiving the product contact us on call/email with a photo or video explaining the issue and whether you want a refund or replacement.
2. We will review the claim and contact you if we need more information.
3. If approved, we will refund or resend the item, you may also be asked to return the product.
Where do I send returns?
All products must be returned to the warehouse they were dispatched from.
Spare Parts/Repair Service
If the product you received is defective or not working, you can contact us to have the whole item or its spare parts repaired. Please note that if the damage is caused by incorrect or improper use, you might be charged a certain sum for this service.